PHTA Midwest Chapter's
2016 Awards of Excellence Criteria
The MidWest PHTA Chapter has made it a point to make all awards based on a set standard of guidelines that achieve the results of being an PHTA member.
The judging panel is made up of industry professionals and/or representatives from related fields such as architecture and landscape design. Beginning in 2015, the MidWest PHTA had judges from other regions rate projects submitted from our members, a new tradition we intend to keep! Judges never know the names of entrants, as all entries are anonymous to them, identified only by number.
Construction Awards are based on building standards, materials & hydraulics; rather than just how pretty the pool looks.
Service awards are based on direct feedback from the customers based on service, product education, timelines & customer service.
Gold Standard of Excellence In Ground Pool Award
Projects will be vetted prior to being sent to our judging panel. The vetting process is a fairly simple process of anwering questions regarding the project having been built to certain standards, followed by submitting two pictures showing two of the standards.
The questions that entrants will need to answer are:
Does the pool have 1 skimmer per 800 SF of Pool Surface area?
Does the project meet VGBA entrapment standards?
Does the Pool have a 4’ (Minimum) high Fence with Self Closing/ Self Latching Gates?
Does the Project meet the Equipotential Bonding Requirements per current Local and NEC Codes?
Does the Pool have depth markers/ no diving plaques in shallow areas? Not a PHTA Standard, but highly recommended.
Does the pool have a 2nd point of egress if it is over 5’ deep?
Does the diving /jump equipment meet the standard?
Does the Slide meet the manufacturer’s installation recommendations?
Are the electrical components used on the project protected by GFCI’s per Current Local & NEC codes?
After answering these questions, you will them submit at least two photos showing that at least two of the above standards are met.
After passing the vetting process, the project will move on to our judging panel who will use the following criteria for scoring each project:
Beauty & Integration (0-3 Points each)
How well does the pool feel like it belongs in the landscape?
How well do the materials used on the project compliment the home or surroundings?
How well does the size and shape of the pool fit with the surrounding area?
Workmanship (Yes or No Questions, 1 point for Yes, 0 for No)
Does the pool appear to be level?
Do the coping, tile or liner edges appear to be straight and true?
Is the deck even and without imperfections?
Plumbing / Equipment Slab (Yes or No Questions, 1 point for Yes, 0 for No)
***Projects must achieve 3 out of 5 in this category, and 11 out of 17 total to win award***
Is the Equipment Pad Clean - Pipes Level?
Are the Pipes Clearly Labeled?
Is there Adequate Access for Servicing the Mechanicals?
Are there Valves for Servicing the Equipment?
Is the Pool Hydraulically Sound - 4x Pipe Diameter of Suction Side on Pump, Minimal elbows?
All projects that earn11 out of 17 total points will win a
Gold Standard of Excellence Pool Award
Gold Standard of Excellence In Ground Spa Award
Projects will be vetted prior to being sent to our judging panel. The vetting process is a fairly simple process of anwering questions regarding the project having been built to certain standards, followed by submitting two pictures showing two of the standards.
The questions that entrants will need to answer are:
Does the project meet VGBA entrapment standards?
Does the Project meet the Equipotential Bonding Requirements per current Local and NEC Codes?
Are the electrical components used on the project protected by GFCI’s per Current Local & NEC codes?
After answering these questions, you will them submit at least two photos showing that at least two of the above standards are met.
After passing the vetting process, the project will move on to our judging panel who will use the following criteria for scoring each project:
Beauty & Integration (0-3 Points each)
How well does the spa feel like it belongs in the landscape?
How well do the materials used on the project compliment the home or surroundings?
How well does the size and shape of the spa fit with the surrounding area?
Please rate the Uniqueness of the installation?
Workmanship (Yes or No Questions, 1 point for yes, 0 for no)
Does the spa appear to be level?
Is there proper drainage around the spa?
Is there adequate access for service?
You must achieve an average of 10 out of 15 total points to earn a
Gold Standard of Excellence In Ground Spa Award
Gold Standard of Excellence Self Contained Spa Award
Projects will be vetted prior to being sent to our judging panel. The vetting process is a fairly simple process of anwering questions regarding the project having been built to certain standards, followed by submitting two pictures showing two of the standards.
The questions that entrants will need to answer are:
Is the spa properly wired & bonded?
Does the spa meet the APSP cover requirements? (locking safety cover or fence)
Are there any overhead wires within 10' of the spa?
Are the electrical components used on the project protected by GFCI’s per Current Local & NEC codes?
Did your company have input to the design & engineering of the setting?
Your company did not necessarily have to perform the construction work required. If your company had input to the design so that the end result has proper drainage, access for servicing, and is a unique and attractive setting, you can answer yes to this question. Input could have come from conversations at your store, site visits prior to delivery, etc.
After answering these questions, you will them submit at least two photos showing that at least two of the above standards are met.
After passing the vetting process, the project will move on to our judging panel who will use the following criteria for scoring each project:
Beauty & Integration (0-3 Points each)
How well does the spa feel like it belongs in the design?
How well do the materials used on the project compliment the home or surroundings?
Please rate the Uniqueness of the installation?
Workmanship (Yes or No Questions, 1 point for yes, 0 for no)
Does the spa appear to be level?
Is there adequate drainage around the spa?
Is there adequate access to the equipment for repairs?
Does the construction around the spa appear to have been done in a quality manner?
You must achieve an average of 9 out of 13 total points to earn a
Gold Standard of Excellence Self Contained Spa Award
Superior Service Award
You provide great service, so enter our PHTA's Midwest Chapter's Superior Service Award contest and show it!
Your Midwest Chapter has partnered with GuildQuality, the online customer satisfaction survey leader! Once you've entered, you will be contacted by GuildQuality to provide them with 50 or more of your clients who they will survey.
Guild Quality will survey your clients, asking them to rate their encounter with you on a scale of 0 (bad) to 4 (great). They ask questions that directly relate to the services that they receive either at their home, or in your store. The types of statements being questions that are asked to your customer's can vary based on the Service Award, however below are some of the questions that have been asked in the past.
Knowledge - (Company) had the necessary expertise to effectively service my pool or spa?.
Professional & Organized - (Company) is organized and professional.
Communication - The staff at (Company) communicates with me effectively.
Problem Resolution - The staff at (Company) addresses and resolves problems effectively.
Installation Crew - The (Company) installation crew was organized and professional.
Quality Of Materials - I am satisfied with the quality of materials used.
Quality Of Workmanship - I am satisfied with the quality of the workmanship.
Clean & Safe - (Company) leaves their work site clean and safe.
Work Done Right - My work was done right the first time.
Schedule - (Company) adhered to our agreed upon schedule.
Value - I feel I am receiving a fair value for my money.
Employees Professionalism - The employees of (Company) are professional and courteous.
Trust - I trust (Company) to follow through on commitments.
Overall Experience - (Company) delivers an exceptional customer experience.
Likely To Recommend - I am likely to recommend (Company) to a friend.
GuildQuality will provide your Midwest Chapter Design Awards Committee and Board of Directors with the score totals for each entrant. These scores will then be averaged, and entrants whose average score is above the average of all of those submitted will be awarded the Superior Service Award!
